Terms and Conditions
1. Applicability
1.1 These terms and conditions apply to all offers, agreements, and services provided by Value X, unless agreed otherwise in writing.
1.2 Deviations from these conditions are only valid if confirmed in writing by Value X.
2. Services
2.1 Value X provides advisory and analytical services, including (but not limited to):
a. Workshops and sessions to clarify information needs and strategic questions
b. Analysis and translation of information needs into data requirements
c. Development of dashboards, reports, and actionable advice
2.2 Value X works in co-creation with clients. The client remains responsible for all substantive decisions.
3. Quotations and pricing
3.1 All quotations issued by Value X are non-binding and valid for 30 days from the date of issue.
3.2 Prices are excluding VAT, unless stated otherwise.
3.3 Travel time and costs are billed separately unless otherwise agreed.
3.4 Additional work outside the agreed scope will only be performed upon approval and based on an additional quote or hourly rate.
4. Payment
4.1 Invoices are issued monthly or after completion of a project phase, unless agreed otherwise.
4.2 Payment is due within 14 days of the invoice date.
4.3 In case of late payment, Value X reserves the right to suspend work and charge statutory interest and collection costs.
5. Cancellations and rescheduling
5.1 Appointments can be cancelled or rescheduled free of charge up to 5 working days before the scheduled time.
5.2 For later cancellations or rescheduling, Value X reserves the right to charge 50% of the agreed fee.
5.3 For cancellations within 24 hours of the appointment, 100% of the agreed fee will be charged.
6. Confidentiality, data, and privacy
6.1 Value X treats all client information as strictly confidential and complies with applicable privacy legislation (GDPR).
6.2 All data and documents remain the property of the client, unless explicitly agreed otherwise.
6.3 Value X may use anonymized insights for internal learning or non-identifiable reference cases, unless the client objects in writing.
6.4 For more information on how we handle personal data and cookies, please refer to our privacy policy and cookie policy.
6.5 Clients have the right to access, correct, delete, or transfer their data, as well as the right to object or withdraw previously given consent.
7. Liability
7.1 Value X commits to delivering its services with due care and to the best of its ability.
7.2 Value X is not liable for any damages resulting from the use of delivered advice or insights, unless there is intent or gross negligence.
7.3 Liability is always limited to the amount invoiced for the relevant service.
8. Intellectual property
8.1 Models, methodologies, formats, and working methods developed by Value X remain the property of Value X, unless explicitly agreed otherwise in writing.
8.2 These may not be used commercially or shared with third parties without written permission from Value X.
9. Force majeure
9.1 In case of force majeure (e.g., illness, pandemics, government measures, technical failures), Value X is entitled to postpone or suspend the execution of the agreement without being liable for any damages.
10. Applicable law
10.1 All agreements with Value X are governed by Dutch law.
10.2 Disputes will be submitted to the competent court in the place of business of Value X, unless otherwise required by law.
11. Website use and cookies
11.1 When using our website, functional, analytical, and — with consent — marketing cookies may be placed.
11.2 By using our website, you agree to our cookie policy, which explains what data is collected, why, and how you can manage your preferences.
Version: August 1, 2025
Value X – From data to insight, from insight to impact.